A foggy morning, a late running train, and Breeze

I always had apprehension about using any IVR system as I always find it boring, complex, and tedious. I always failed to understand why in

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Like it or dislike it, IVRs are here to stay, at least for now!

When you travel by public transport to office, you get to know people that you meet everyday only during the transit time. If you are

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Top 11 reasons people hate calling customer care

A word about IVR

Let's understand a bit about IVR before we get into the reasons for people to hate IVRs.

From Wikipedia definition Interactive

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